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              Crisis Communications in a Data Breach Response Plan

              Communication Tips and Techniques to Help You in The Event of a Data Breach

              No matter how hard your security leaders are working to ensure all appropriate measures are taken, it is impossible to anticipate every attack scenario.

              Most companies will experience a breach. By having a crisis communications plan in place, rehearsing and updating it regularly, and involving every unit of the business, you reduce the chances of out-of-control costs and exorbitant customer churn in the wake of that inevitable breach.

              The Criticality of Crisis Communications in a Data Breach Response Plan discusses:

              • The hidden costs of a data breach that a crisis communications plan can help mitigate
              • How to test and refine the crisis communications plan
              • 10 vital questions to ask when crafting a crisis communications plan

              Crisis communication – in the form of a carefully architected and tested plan that goes beyond an organisation’s security and IT groups to include all relevant business units – is essential to mitigate the impact of a data breach. The ultimate goal of a crisis communications programme is to define the steps that an organisation must take to convey appropriate information to every affected stakeholder – both internal and external.

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